World Wide Free Shipping
Estimated Delivery Time : 12-45 days
On-time Delivery starts the moment the sellers has shipped out the product. If you have purchased anything on BUTA-YA, but didn't receive it within the seller’s guaranteed delivery time, you can get a full refund.
Scope of Guarantee
All products on BUTA-YA are guaranteed to be delivered within 60 days (90 days for deliveries to Russia,120 days for deliveries to Brazil). If you buy any product through the site, you are protected if you don't receive your order on time.
Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster)
3. Other exceptional circumstances outside the control of BUTA-YA
4. Unauthorized charges made to your bank account